FAQ

Choose your products and add them to your cart. You can change quantities or remove items at any time. To finalize your order, enter your delivery address, accept the general terms and conditions of sale, and proceed to payment. A confirmation email will be sent to you automatically once your order has been validated.

We accept Visa, Visa Electron, MasterCard, and Maestro bank cards, via PayPal or in installments through our partners Alma and Scalapay. All transactions are secured using the 3D Secure protocol. Payment in three interest-free installments is also offered. Your order total is divided into three equal monthly payments, charged automatically to your bank card. Eligibility requirements are indicated at the time of payment.

Yes. All payments made on our site are secured by the 3D Secure protocol, which adds an authentication step with your bank when validating the payment. Your banking details are never stored on our servers.

Enter your code in the designated field during checkout, then click "Apply". The corresponding discount will be immediately deducted from your order total. Only one promotional code can be used per order. Codes cannot be combined with other ongoing offers, unless otherwise stated.

Once your order has been confirmed and payment has been made, processing begins promptly. You may change your delivery address until 11 a.m. on the day of your order if it was placed before 11 a.m., or until 11 a.m. the following day if it was placed after 11 a.m.

If you wish to change your delivery address or cancel your order, please contact our customer service team as soon as possible via email at eshopsultane@gmail.com or through our contact form. We will do our best to accommodate your request if the order has not yet been shipped. Once the package has been handed over to the carrier, no changes can be made. However, you may exercise your right of withdrawal upon receipt.

A confirmation email is sent automatically to the address provided in your customer account as soon as your order is confirmed. Check your spam folder. If you do not find anything after 24 hours, contact our customer service department, providing your last name, first name, and the approximate date of the order so that we can verify its registration.

Yes. Delivery is free in metropolitan France, Corsica, and Monaco, with no minimum order amount. Your products are shipped via La Poste services, with insurance included. For deliveries to French overseas territories and internationally, fees may apply. They will be indicated at checkout, before you confirm your order.

The average delivery time is 2 to 3 working days for Metropolitan France, Corsica, and Monaco. This timeframe is indicative and may vary depending on order volume, public holidays, or exceptional circumstances related to the carrier. La Sultane de Saba commits to delivering your order within a maximum of 30 days from the date your order is validated.

Orders are shipped via La Poste, using Colissimo. A tracking number is sent to you by email as soon as your parcel is dispatched. It allows you to track your delivery on the La Poste website.

Yes, La Sultane de Saba ships internationally. Shipping costs and delivery times vary depending on the destination and will be provided to you when you confirm your order. For deliveries outside the European Union, customs duties and local taxes may apply. These costs are the responsibility of the recipient and are not included in the order price.

This option is not currently available. Your orders are delivered to the postal address provided at the time of ordering. Please ensure you provide a complete and accurate address, including the house number, street, postal code, city, and gate code if necessary. In the event of an incorrect or incomplete address, La Sultane de Saba cannot be held responsible for any delay or non-delivery.

If your package shows visible damage upon delivery, refuse it to the delivery person, citing the reason "damaged package." This step is essential. No claims can be processed if a damaged package has been accepted without reservation. If you notice damage after opening, contact our customer service within 48 hours of receipt. Please provide your order number and the reason for the claim, then attach:

• 1 photo of the general appearance of the package (outer packaging)
• 1 photo of the legible shipping label
• 1 photo showing the damaged product

If a product proves to be unavailable after your order has been confirmed, our team will contact you to offer one of the following solutions:

• wait for the product to be back in stock;
• ship your order without the unavailable product, which will then be refunded;
• replace the product with another scent or a product of equivalent value.

If none of these solutions are suitable for you, your order may be cancelled and you will be refunded without delay.

Yes. In accordance with applicable legislation, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason. This period applies to all of our cosmetic products. In-salon treatments, such as the hammam, massages, or facials, are not covered by this right once the service has been performed.

No returns can be made without the prior written agreement of our customer service department.
1. Contact us by email at eshopsultane@gmail.com or by phone at 01 48 59 03 29, indicating your order number and the products concerned.
2. Await our written confirmation and return instructions.
3. Ship the products in their original packaging to the address provided. Return shipping costs are at your expense. We recommend that you use a tracked and insured shipping method, as the risks associated with return transport remain your responsibility.

Products must be returned in their original packaging, unopened and unused. Any product that has been unsealed, partially used, or whose packaging has been damaged will not be eligible for a refund. We recommend that you keep the original packaging for 14 days following receipt.

The refund is processed within 14 days of receipt and verification of the returned products at our premises. It covers the price of the returned products. Return shipping costs are not refunded. The refund is made to the original payment account.

Direct exchanges are not offered on our site. If you would like a different product, with a different scent or size, please follow the return procedure provided and then place a new order. Your refund will be processed upon receipt of the return.

Check the condition of the products upon receipt. If the package is damaged upon delivery, refuse it with the carrier, stating the reason "damaged package." If you notice a defect or non-conformity after opening, contact our customer service department within 48 hours of receipt. Include your contact details, order number, and the reason for the claim. Also attach photos of the product and its packaging. Beyond this period, no claims will be accepted.

By email: eshopsultane@gmail.com or via our contact form.

By phone: 01 48 59 03 29.

Please remember to include your order number to help us process your request more quickly.

La Sultane de Saba was born from the beauty secrets of its founder Vanessa Sitbon's family hammam in Fez, Morocco. Each product is inspired by the ancestral beauty rituals of Oriental women, passed down from generation to generation. Our range is built around four pillars: travel, authenticity, fragrance, and technical expertise. It draws on traditions from the Orient, Asia, and beyond to offer a unique sensory experience. All of our products are made in France.

To learn more, visit our "Our Universe" page

No. La Sultane de Saba does not test any products on animals, in accordance with Cosmetic Regulation (EU) No. 1223/2009. This commitment has been an integral part of our quality charter since the brand was founded.

No. All of our formulas are paraben-free. We adhere to a strict laboratory charter, in compliance with Cosmetic Regulation (EU) No. 1223/2009 and the hygiene and quality standards certified by ISO 22716 (Good Manufacturing Practices for Cosmetic Products)

Each La Sultane de Saba product combines ingredients sourced from around the world: organic shea butter, organic argan oil, rhassoul, silk proteins, bamboo tears, carrot extract, or even eucalyptus essential oil. Our raw materials are selected for their quality and authenticity. The full list of ingredients, or INCI list, is available on each product page.

Our bottles are made from 80% recyclable high-end glass. La Sultane de Saba is committed to reducing its environmental impact by prioritizing sustainable and high-quality materials.

Our formulations are designed to be suitable for all skin types. However, every skin is unique. If you have sensitive or reactive skin, check the INCI list available on each product page and perform a patch test on a small area, such as the inside of the elbow, 24 hours before first use. If in doubt, seek advice from your dermatologist.

Some of our products contain "essential oils or fragrance compounds" that may not be recommended during pregnancy or breastfeeding. We recommend that you consult your doctor or midwife before using our products. The full list of ingredients is available on each product page.

Before opening, our products can generally be stored for at least 36 months from their date of manufacture. After opening, please refer to the PAO symbol, represented by a small open jar, found on the packaging. It indicates the recommended period of use, ranging from 6 to 30 months depending on the product. Store your skincare products away from heat and light.

Yes. We offer carry-on approved kits containing 50 ml sizes that comply with airline regulations. They include our essentials, such as body milk, beauty oil, shower cream, and hand cream, in various scents. Some products are also available individually in the 50 ml size.

Our loyalty program allows you to earn points through your purchases and certain actions completed with La Sultane de Saba. To check your point balance and enjoy your rewards, you must have a customer account.

You can earn points in several ways:

• €1 spent = 1 point
• purchase of a new product: +5 points
• submitting a review: +2 points, up to a limit of 5 reviews per year
• newsletter sign-up: +5 points
• following La Sultane de Saba on Instagram: +5 points
• creating a customer account: +2 points
• providing your birthday: +5 points
• referral: +10 points after your referral's first eligible order.

Points related to your purchases are credited after your order has been validated.

You earn 1 point for every euro spent. For example, an €80 order allows you to accumulate 80 points.

As soon as you reach 150 points, you unlock a 10% discount reward on your next order, valid on purchases of €35 or more.

No. You can use only one loyalty reward per order.

Once unlocked, your reward is valid for 6 months.

Yes. Your points expire after 12 months of inactivity on your account.

You can start earning points even if you place an order as a guest. However, you must create a customer account to view your point balance and use your rewards.

After your referee's first eligible order, you will receive 10 points and your referee will receive a €5 voucher.

Yes. By entering your date of birth in your customer account for the first time, you receive 5 points.

You become a VIP starting with your 3rd order placed over a 12-month period. Your status is re-evaluated based on your orders placed during the last 12 months.

As a VIP member, you receive 2 complimentary surprise products per year, selected by La Sultane de Saba.

Each order placed on our site includes three free samples. They allow you to discover new scents or test products before adding them to your routine. The samples are selected by our team based on availability and tucked into your package before shipping.

Currently, samples are selected by our team and cannot be chosen at the time of ordering. However, we take care to vary our selection in order to introduce you to new products and new scents.

During certain promotional events, a product is offered once a specific purchase amount is reached. When an offer is active, it is advertised on the site and the gift is automatically added to your cart as soon as the threshold is met. If your cart total falls back below this threshold, the gift is automatically removed. The terms and the free product may vary depending on the period.

Yes. A "Gift box" option is available for €5 on each product page. By selecting it, your product will be carefully presented in a La Sultane de Saba gift box made from recyclable materials.

This option can be added individually to each product in your order. However, it is not currently possible to add a personalized message inside the gift box.

Yes. Our "The Ideal Gift" collection brings together over 50 gift sets and gift ideas.Body Sets: a complete ritual in one scent, from €44 to €65.Face Sets: a complete routine, from €59 to €79.Eau de Parfum Sets: a 100 ml bottle or three travel sprays, at €59.Hammam Ritual Set: black soap, scrub, and accessories, at €59.Pouches: essentials in travel sizes, from €65 to €69.Scented candles: from €35 to €135 depending on the size.Advent Calendar: limited edition at €259.All gift sets come ready to give in their original packaging. You can also add a gift box for €5.

No, we do not offer gift vouchers at this time.

The validity period of your gift voucher is indicated at the time of purchase. If no duration is specified, the voucher is valid for the current legal period. If in doubt, please contact our customer service team at eshopsultane@gmail.com, including your voucher number.

You can offer a treatment at our Spa La Sultane de Saba, located at 8 rue Bachaumont, 75002 Paris.

To offer a treatment, go directly to our dedicated area here. Your gift can be sent in digital format or as a gift pouch to your home address.

For any questions, you can contact our Spa by email at lasultanedesaba8@gmail.com or by phone at 01 40 41 90 95.

La Sultane de Saba at a spa in Paris at 8 rue Bachaumont, 75002. You can find all of our partners and their contact details on our store locator. Each profile allows you to view the address on a map, consult available treatments, and access booking.

Our spa offers treatments inspired by oriental beauty rituals: traditional hammam, black soap and rhassoul scrubs, oriental, Ayurvedic, or Balinese massages, facials, hand and foot care, as well as waxing services. We also offer complete rituals called "Journeys," lasting from 75 to 120 minutes, which combine several treatments.

Visit our Planity page. You will be able to choose your service, date, and time slot. You can also book by phone by contacting the desired salon directly.

Our spa is open from Monday to Friday, from 10:30 a.m. to 7:30 p.m., with late-night opening on Thursdays until 9 p.m. These hours may change during holidays or in exceptional circumstances. For any questions, you can contact our Spa by email at lasultanedesaba8@gmail.com or by phone at 01 40 41 90 95.

You can offer a spa treatment at our La Sultane de Saba Spa at 8 rue Bachaumont, 75002 PARIS. To do so, please visit us right here. Your gift is sent directly in digital format or as a gift pouch to your home.

No, everything is provided on-site: towels, bathrobes, skincare products, and hammam accessories. We simply recommend that you arrive 10 to 15 minutes before your appointment. For facial treatments, it is best to arrive without makeup.

Yes, some of our institutes have duo cabins for sharing a massage or a ritual as a pair. You can view the treatments offered on each institute's page or contact us directly on our Planity page.